At BLüm Bespoke, we take great care to ensure your order leaves us healthy, correct and carefully packaged.

Live Plants

Plants are living products and natural variations in size, shape, colour and foliage are normal.

If your plant arrives damaged, unhealthy or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs of the plant and packaging.

Once assessed, qualifying items will be replaced or refunded in accordance with applicable South African consumer law.

Damage resulting from incorrect care, watering, light conditions, repotting, neglect or environmental conditions after delivery is not considered a product defect.

Returns & Change of Mind

Please contact us within 7 days of receiving your order if you wish to request a return.

Non-living products must be unused, undamaged and returned in their original condition and packaging.

For change-of-mind returns, return courier costs are for the customer’s account. Live plants are perishable products, so please contact us before attempting to return a plant.

Damaged, Defective or Incorrect Products

If we have supplied an incorrect, damaged or defective product, we will arrange the appropriate replacement or refund and cover reasonable return costs where applicable.

Refunds

Approved refunds will be made to the original payment method wherever possible. Please allow 5–10 business days for the refund to reflect after approval.

There are no restocking fees on approved returns.

Cancellations

Orders may be cancelled before they have been packed or dispatched. Once dispatched, the applicable returns process will apply.

Contact Us

To request a return, replacement or refund, contact:

BLüm Bespoke
Email: bridget@blumbespoke.co.za
Phone / WhatsApp: 079 1677 450

Please include your order number and photographs where relevant.

Nothing in this policy limits your rights under applicable South African consumer legislation.